Tier 1 Support Agent
Togetherwork(1 month ago)
About this role
A Tier 1 Support Agent at Togetherwork is the first point of contact for customers using the company’s pet care software, representing the brand with a friendly and knowledgeable approach. The role supports customers primarily via email, chat, and phone, helps users succeed with the product, and contributes to improving the overall customer experience. The position is full-time, hybrid based in Atlanta, and offers growth opportunities within the support team.
Required Skills
- Email Support
- Chat Support
- Phone Support
- Troubleshooting
- Documentation
- Escalation
- Case Ownership
- Zendesk
- HubSpot
- Teams
+4 more
About Togetherwork
togetherwork.comTogetherwork provides integrated software and financial solutions for communities, associations, and mission-driven organizations. Its platform combines community and operations tools with payments, fundraising and financial administration to help groups centralize workflows and revenue. Togetherwork’s goal is to simplify back‑office work, boost member engagement, and improve reporting and impact tracking. Organizations use it to replace fragmented systems with a single platform tailored to community needs.
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