Customer Experience Analyst - REMOTE
ptpinc
About this role
PTP is seeking a Customer Experience Analyst fluent in French or German to analyze call data, evaluate IVR and AI systems, and provide actionable insights to improve customer experiences. The role involves data analysis, testing, reporting, and collaborating with cross-functional teams in a remote environment.
Skills
About ptpinc
ptpinc.comPTP is a customer experience management and CX strategy firm that helps organizations drive revenue through experience transformation. They design and implement innovative solutions across contact center, CRM, and security platforms, combining strategic consulting, systems integration, and managed services. PTP focuses on optimizing omnichannel interactions, operational efficiency, and security to improve customer outcomes and business metrics. Their approach emphasizes measurable ROI and platform-agnostic expertise.
About ptpinc
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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