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Customer Experience Analyst at Philips - ApplyBlast

Customer Experience Analyst

Philips

4 months ago

3.8 on Glassdoor

Nashville, Tennessee

Onsite

Full Time

Senior

0 applicants

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About this role

A Strategic CS Data Analyst at Philips Healthcare transforms unstructured text feedback and customer data into actionable intelligence using advanced analytics and AI. The role involves collaborating with cross-functional teams to drive retention, operational improvement, and executive decision-making through insightful reporting and visualizations. You will act as a subject matter expert to embed customer feedback insights across the end-to-end customer journey.

Responsibilities

Transform unstructured survey verbatim feedback into actionable customer intelligence
Drive evolution of AI-based platforms for theme extraction and trend identification
Design dashboards in Databricks and Power BI for executive decision-making
Validate and interpret AI outputs with a focus on business impact
Translate analytic findings into clear business insights and recommendations

Skills

Qualifications

Bachelor's in Data Analytics or Data ScienceMaster's in Business Intelligence5+ years in analytics roles

About Philips

philips.com

Headquarters

Amsterdam, North Holland, Netherlands

Company Size

10001+ employees

Founded

1891

View Profile

Learn more about Philips and how we help improve people’s lives through meaningful innovation in the areas of Healthcare, Consumer Lifestyle and Lighting.