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Customer Experience Analyst at ePayPolicy - ApplyBlast

Customer Experience Analyst

ePayPolicy

1 month ago

4.5 on Glassdoor

Austin, Texas, United States

Hybrid

Full Time

Medior

0 applicants

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About this role

The Customer Experience Analyst will build and maintain the data foundation for measuring customer health, adoption, and risk at ePayPolicy. Working with leadership, AI engineers, and analytics teams, they will define metrics, create dashboards, and translate insights into actionable recommendations to improve onboarding, usage, and retention.

Responsibilities

Define data signals and build health monitoring dashboards
Track and analyze adoption and engagement metrics
Ensure metric consistency across teams and document calculations

Skills

About ePayPolicy

epaypolicy.com

Headquarters

Austin, Texas, United States

Company Size

51-200 employees

Founded

2014

View Profile

ePayPolicy is a digital payment solution tailored specifically for the insurance industry, designed to simplify the payment process for agencies, carriers, and premium finance companies. With features such as customizable payment pages, seamless integrations, and PCI compliance, ePayPolicy allows organizations to accept payments efficiently and securely. The platform is backed by over 10,000 insurance organizations and offers a user-friendly experience aimed at reducing the complexities associated with traditional payment methods, such as checks. Customers can try ePayPolicy for free for 60 days, ensuring satisfaction before committing.