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Customer Support Representative at ePayPolicy - ApplyBlast

Customer Support Representative

ePayPolicy

1 month ago

4.5 on Glassdoor

Austin, Texas, United States

Hybrid

Full Time

Junior

0 applicants

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About this role

ePayPolicy is seeking a Customer Support Representative to deliver world‑class service to its insurance‑industry clients. The role involves troubleshooting issues via multiple channels, onboarding new customers, handling chargebacks, and identifying upsell opportunities while collaborating with cross‑functional teams. The position is remote with a hybrid schedule for in‑office days and offers competitive compensation and growth opportunities.

Responsibilities

Troubleshoot and resolve customer issues across multiple channels
Assist with onboarding new customers via phone and email
Identify and pitch product up‑sell opportunities to customers

Skills

About ePayPolicy

epaypolicy.com

Headquarters

Austin, Texas, United States

Company Size

51-200 employees

Founded

2014

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ePayPolicy is a digital payment solution tailored specifically for the insurance industry, designed to simplify the payment process for agencies, carriers, and premium finance companies. With features such as customizable payment pages, seamless integrations, and PCI compliance, ePayPolicy allows organizations to accept payments efficiently and securely. The platform is backed by over 10,000 insurance organizations and offers a user-friendly experience aimed at reducing the complexities associated with traditional payment methods, such as checks. Customers can try ePayPolicy for free for 60 days, ensuring satisfaction before committing.