ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Customer Experience Analytics Senior Lead - at Citi - ApplyBlast

Customer Experience Analytics Senior Lead -

Citi

5 months ago

3.6 on Glassdoor

Remote

Full Time

Senior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

The Customer Experience (CX) Analytics Lead transforms customer feedback and data into actionable insights to drive business improvement, supporting Citi's Retail Bank and Citigold teams by ensuring the Voice of the Customer is accurately captured, analyzed, and communicated.

Responsibilities

Analyze customer feedback data to identify improvement opportunities
Build and maintain data dashboards and reporting tools
Collaborate with cross-functional teams to shape strategic recommendations
Extract competitive insights from third-party data sources
Present data-driven insights to influence executive decisions

Skills

Qualifications

Bachelor's degree in a quantitative or analytical disciplineAdvanced degree (MBA or Master's in a relevant field) preferred

About Citi

citi.com

Company Size

1-10 employees

Founded

2025

View Profile

Citibank offers multiple banking services that help you find the right credit cards, open a bank account for checking, & savings, or apply for mortgage & personal loans.