Customer Experience, Assistant Manager - Loyalty
General Manufacturing(9 days ago)
About this role
The role is a strategic position focused on leveraging customer insights and behavioral data to improve owner engagement, loyalty, and retention. It involves analyzing data, translating insights into actionable strategies, and collaborating across teams to influence customer experience initiatives. The role emphasizes independence, innovation, and cross-functional influence without direct authority.
Required Skills
- SQL
- Python
- Power BI
- Data Analysis
- Customer Insights
- Loyalty Strategies
- Predictive Modeling
- Data Ecosystems
- Segmentation
- Campaign Activation
Qualifications
- BS Degree
About General Manufacturing
gm.comGeneral Motors is a global automotive company and the parent of Chevrolet, Buick, GMC and Cadillac, designing, engineering and manufacturing a full range of cars, trucks and SUVs. Beyond vehicles, GM provides connected and mobility services—such as OnStar and GM Energy—and invests in vehicle safety, autonomous driving and other advanced engineering. The company is pursuing electrification and sustainability through initiatives like its Journey to Zero Emissions while supporting communities and workforce development. For more than a century GM emphasizes quality, reliability and delivering a vehicle for every drive.
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