Customer Experience Assistant Manager

Brilliant Earth

1 month ago

Dallas, TX

Onsite

Full Time

Manager

0 applicants

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About this role

The Customer Experience Assistant Manager at Brilliant Earth in Dallas, TX, leads and mentors a team focused on delivering exceptional customer service in a luxury jewelry environment. They oversee showroom operations, create personalized customer experiences, and collaborate across departments to achieve sales and service goals, fostering a positive and inclusive workplace culture.

Skills

About Brilliant Earth

brilliantearth.com

Brilliant Earth is a jewelry retailer focused on ethically sourced engagement rings, wedding bands, and fine jewelry, offering both natural conflict-free diamonds and lab-grown diamonds. The company emphasizes responsible sourcing, traceability, recycled metals, and transparency about origins, and provides custom design services through its online platform and showrooms. It markets to socially and environmentally conscious customers with in-house collections, bespoke design options, and educational resources about sustainable jewelry.