Customer Experience Assistant Manager
Brilliant Earth
About this role
The Customer Experience Assistant Manager at Brilliant Earth in Southlake, TX, will lead and mentor a team dedicated to delivering exceptional customer service in a luxury jewelry retail environment. The role involves managing showroom operations, creating personalized customer experiences, and collaborating across departments to drive sales and improve service standards.
Skills
About Brilliant Earth
brilliantearth.comBrilliant Earth is a jewelry retailer focused on ethically sourced engagement rings, wedding bands, and fine jewelry, offering both natural conflict-free diamonds and lab-grown diamonds. The company emphasizes responsible sourcing, traceability, recycled metals, and transparency about origins, and provides custom design services through its online platform and showrooms. It markets to socially and environmentally conscious customers with in-house collections, bespoke design options, and educational resources about sustainable jewelry.
About Brilliant Earth
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Brilliant Earth.
Salary
$62k – $85k
per year
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