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Customer Experience Associate at Privacy - ApplyBlast

Customer Experience Associate

Privacy

1 month ago

2.8 on Glassdoor

Remote

Full Time

Junior

5 applicants

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About this role

Lithic is seeking a Customer Experience Associate to serve as the primary point of contact for Privacy.com users, handling inquiries via email and chat, and helping improve the overall product experience. The role involves troubleshooting issues, communicating feedback to internal teams, and providing exceptional support while working a full-time hourly schedule with weekend coverage.

Responsibilities

Interact with users via email and chat
Identify site and app issues and communicate to internal teams
Brainstorm inventive solutions to urgent customer problems

Skills

About Privacy

privacy.com

Headquarters

New York, United States

Company Size

11-50 employees

View Profile

Privacy.com issues virtual payment cards—unique, secure card numbers you can use instead of your real credit or debit card—to help prevent fraud and protect your financial information. Cards can be single‑use, merchant‑locked, or given spending limits and expirations so you can block unwanted subscriptions and control online spending. Individuals and teams access Privacy.com via the web, browser extension, or API to manage budgets, track transactions, and simplify payments. The service focuses on reducing card fraud and improving payment privacy for consumers and businesses.