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Customer Experience at Buck Mason - ApplyBlast

Customer Experience

Buck Mason

2 months ago

2.8 on Glassdoor

Los Angeles, California, United States

Onsite

Part Time

Junior

0 applicants

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About this role

The Customer Experience team member at Buck Mason will serve as the primary point of contact for customers via phone, email, and live chat, handling inquiries, problem‑solving delivery and transaction issues, and providing personalized fit and style advice. The role collaborates with technology, product, retail, and online teams to improve processes, analyze data, and develop policies that enhance the overall e‑commerce customer journey.

Responsibilities

Serve as first contact for customers via phone, email and live chat
Analyze data and metrics to improve customer experience
Partner with leadership to create and execute policies and retention initiatives

Skills

About Buck Mason

buckmason.com

Headquarters

Los Angeles, California, United States

Company Size

51-200 employees

Founded

2013

View Profile

Buck Mason is a Los Angeles–rooted apparel brand that designs updated, modern American classics with a focus on timeless silhouettes, quality fabrics, and precise fit. They sell curated wardrobe staples—T‑shirts, denim, outerwear and knitwear—for men and women through their direct‑to‑consumer online shop and a network of retail stores. Known for minimalist design and careful sourcing, Buck Mason positions itself as a go‑to for durable, understated basics that age well.