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Customer Experience Associate at Brevo - ApplyBlast

Customer Experience Associate

Brevo

4 years ago

3.8 on Glassdoor

Noida, Uttar Pradesh, India

Hybrid

Full Time

Junior

0 applicants

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About this role

The Customer Experience Associate at Brevo will serve as the bridge between the company's technology and its customers, handling interactions via phone, email, and chat. The role focuses on resolving client tickets efficiently, providing outstanding service, and collaborating with technical teams to address issues and improve the platform.

Responsibilities

Resolve daily client tickets and ensure quick issue resolution
Collaborate with the tech team to identify bugs and improve the platform
Provide outstanding customer experience across phone, email, and chat

Skills

About Brevo

brevo.com

Headquarters

Paris, Île-De-France, France

Company Size

501-1000 employees

Founded

2012

View Profile

Brevo is a customer relationship management and digital communications platform that provides email marketing, SMS, chat, marketing automation, and transactional messaging tools for businesses. It helps organizations manage customer engagement and sales workflows through a unified platform.