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Customer Experience Associate at WAYB, Inc. - ApplyBlast

Customer Experience Associate

WAYB, Inc.

12 days ago

Salt Lake City, Utah, United States

Onsite

Part Time

Medior

0 applicants

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About this role

The Customer Experience Associate serves as a trusted point of contact for customers and retail partners, managing inquiries and escalations from purchase through delivery. This role involves investigating order and fulfillment issues, coordinating with internal teams and third-party logistics providers, and ensuring a seamless, elevated customer experience. The position also requires providing virtual car-seat installation support and education after obtaining CPST certification.

Responsibilities

Manage customer inquiries and escalations from purchase through delivery
Investigate order fulfillment issues and coordinate with 3PL and internal teams
Provide virtual car-seat installation education and product support

Skills

About WAYB, Inc.

wayb.com

Headquarters

Las Vegas, Nevada, United States

Company Size

11-50 employees

Founded

2017

View Profile

WAYB is a consumer brand that makes travel essentials for families on the go. They offer eco-friendly gear—most notably car seats, bags, and organizational accessories—designed to keep families stylishly organized no matter the destination. WAYB emphasizes family-focused, thoughtfully engineered products that simplify travel logistics while minimizing environmental impact. Their products are available through the WAYB online store.