Customer Experience & Community Support Specialist (for E-Commerce Brand)
Pomelo
About this role
Pomelo is seeking a Customer Experience & Community Support Specialist to manage customer support across multiple channels, leverage AI tools to improve response times, and engage with communities on social platforms. The role involves content tagging, collaboration with marketing teams, and providing customer insights to improve products and campaigns.
Skills
About Pomelo
pomelohq.comPomelo connects brand builders with vetted, top 1% offshore full‑time talent across operations, marketing, customer experience, and other specialized roles. They promise up to 80% cost savings versus local hires while managing payroll, compliance, benefits, and employer‑of‑record responsibilities. Pomelo focuses on long‑term placements and end‑to‑end hiring support so companies can scale global teams without HR, legal, or payroll overhead.
About Pomelo
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$137k – $184k
per year