Customer Experience Consultant – Supervisor

Broad River Retail is seeking a Customer Experience Consultant Supervisor to lead a team of Customer Experience Consultants, overseeing their performance across calls, emails, chats, and texts. The role involves training, coaching, and supporting employee relations while driving process improvements and optimizing contact center efficiency. This position serves as a second line of support for escalated customer issues and requires flexibility to work varied schedules including nights, weekends, and holidays.