Customer Experience Coordinator - Cary, NC

Veterinary Emergency Group (VEG)(1 year ago)

Cary, NC, North Carolina, United StatesOnsiteFull TimeMedior$69,116 - $93,626 (estimated)Customer Experience

About this role

A Customer Experience Coordinator at VEG defines and champions the patient and client experience within a 24/7 veterinary emergency hospital. The role emphasizes compassionate, customer-centered interactions, supporting clinical teams, and fostering long-term relationships with pet owners. It offers growth and mentorship opportunities within a fast-paced emergency veterinary environment.

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Required Skills

Customer Service
Customer Communications
Empathy
Issue Resolution
Staff Updates
Financial Guidance
Payment Processing
Follow Ups
Relationship Building
Multitasking

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About Veterinary Emergency Group (VEG)

veg.com

Veg.com is an online plant-focused lifestyle and e-commerce platform that curates vegan and vegetarian groceries, pantry staples, and specialty ingredients. The site pairs product listings with recipes, meal-planning ideas, and educational content on nutrition and sustainable eating to help customers adopt and maintain a plant-forward diet. It also offers conveniences like online ordering, subscription boxes, and community features for sharing tips and recipes, targeting health- and environment-conscious consumers.

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