Customer Experience Associate

Koala Health(1 month ago)

RemoteFull TimeJunior$36,000 - $36,000Customer Service

About this role

The Customer Experience Associate at Koala Health supports pet owners by handling inquiries and issues related to orders, products, and services for a remote-first veterinary pharmacy. The role serves as the primary point of contact across phone, email, and other channels, ensuring customers have a smooth and positive experience. It sits within a mission-driven company focused on modernizing pet healthcare delivery. The position is fully remote, with standard weekday hours in Eastern Time.

View Original Listing

Required Skills

Customer Support
Call Handling
Email Support
Chat Support
Issue Resolution
Problem Solving
Technical Support
Web Navigation Assistance
Multitasking
Time Management

+6 more

Qualifications

High School Diploma or Equivalent

About Koala Health

koala.health

Koala Health is a pet pharmacy and health-products service that delivers medications and supplies packaged by date and time to simplify pet care. They emphasize transparency and affordability — there are no service or shipping fees, so customers only pay for what their pet needs. Koala aims to make medication management easier for pet owners through pre-sorted dosing and convenient home delivery.