Customer Experience Coordinator (Part-Time) - Ralph Ave/Brooklyn, NYC

Veterinary Emergency Group (VEG)(1 month ago)

New York, United StatesOnsiteFull TimeMedior$40,000 - $60,000Customer Experience

About this role

The Customer Experience Coordinator at VEG shepherds pet parents through their entire emergency hospital visit, ensuring each interaction is welcoming, engaging, and safe. This role focuses on creating exceptional customer experiences, supporting the clinical team, and representing the company’s customer-first mission in a fast-paced emergency veterinary environment. The coordinator contributes to continuous improvement and helps maintain high standards of service and patient-family satisfaction.

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Required Skills

Customer Service
Phone Handling
Communication
Data Entry
Payment Processing
Check-In
Time Management
Multitasking
Emotional Intelligence
Problem Solving

+7 more

About Veterinary Emergency Group (VEG)

veg.com

Veg.com is an online plant-focused lifestyle and e-commerce platform that curates vegan and vegetarian groceries, pantry staples, and specialty ingredients. The site pairs product listings with recipes, meal-planning ideas, and educational content on nutrition and sustainable eating to help customers adopt and maintain a plant-forward diet. It also offers conveniences like online ordering, subscription boxes, and community features for sharing tips and recipes, targeting health- and environment-conscious consumers.