Customer Experience Coordinator (Part Time - Weekends) - Chapel Hill, NC

Veterinary Emergency Group (VEG)(5 months ago)

Chapel Hill, NC, United StatesOnsiteFull TimeMedior$63,068 - $85,882 (estimated)Customer Experience

About this role

The Customer Experience Coordinator at VEG shapes the patient and client experience before, during, and after visits to the emergency veterinary hospital. This role emphasizes compassionate, people-first service, strong attention to detail, and the ability to support both customers and clinical staff in a fast-paced environment. It offers opportunities for career growth and learning within VEG’s emergency medicine operations.

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Required Skills

Customer Greeting
Customer Communications
Call Routing
Payment Processing
Financial Guidance
Follow-Up
Empathy
Emotional Intelligence
Multitasking
Detail Orientation

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About Veterinary Emergency Group (VEG)

veg.com

Veg.com is an online plant-focused lifestyle and e-commerce platform that curates vegan and vegetarian groceries, pantry staples, and specialty ingredients. The site pairs product listings with recipes, meal-planning ideas, and educational content on nutrition and sustainable eating to help customers adopt and maintain a plant-forward diet. It also offers conveniences like online ordering, subscription boxes, and community features for sharing tips and recipes, targeting health- and environment-conscious consumers.