Customer Experience Coordinator - Peabody, MA

Veterinary Emergency Group (VEG)(21 days ago)

United States, Peabody, MAOnsiteFull TimeMedior$36,000 - $46,000Customer Experience

About this role

The Customer Experience Coordinator at VEG defines and shapes the client experience for pet owners seeking emergency veterinary care, ensuring compassionate, professional interactions before, during, and after visits. This role supports the hospital team by managing communications, payments, and follow-ups while helping create a seamless, customer-focused ER experience. The position offers opportunities for growth and career development within a fast-paced veterinary emergency environment.

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Required Skills

Customer Service
Communication
Multitasking
Empathy
Practice Management
Payment Processing
Phone Support
Attention To Detail

About Veterinary Emergency Group (VEG)

veg.com

Veg.com is an online plant-focused lifestyle and e-commerce platform that curates vegan and vegetarian groceries, pantry staples, and specialty ingredients. The site pairs product listings with recipes, meal-planning ideas, and educational content on nutrition and sustainable eating to help customers adopt and maintain a plant-forward diet. It also offers conveniences like online ordering, subscription boxes, and community features for sharing tips and recipes, targeting health- and environment-conscious consumers.

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