Customer Experience (CX) Support Specialist

The Customer Experience (CX) Support Specialist provides timely, human, and brand-aligned assistance across chat, phone, and email while serving as a critical feedback loop for the company's chatbot and product teams. This role involves identifying customer pain points, surfacing bot response issues, and proposing improvements to enhance the overall customer journey. The position requires a solutions-driven individual who leverages empathy and creative problem-solving to deliver exceptional support and drive continuous improvement.