Customer Experience (CX) Support Specialist

The Customer Experience (CX) Support Specialist provides timely, human, and brand-aligned assistance across chat, phone, and email while serving as a critical feedback loop for the chatbot and product teams. This role involves identifying customer pain points, improving tools and customer journeys, and exploring AI applications to enhance support workflows. The position requires a minimum of 1–2 days per week in the London office and operates on a shift-based schedule covering seven days a week.