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Customer Experience Design Lead at S&P Global - ApplyBlast

Customer Experience Design Lead

S&P Global

14 days ago

4.1 on Glassdoor

New York, New York, United States

Onsite

Full Time

Manager

0 applicants

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About this role

The Customer Experience Design Lead at S&P Global Energy drives strategic customer and market research to inform business decisions and growth opportunities. This role involves leading a research team, managing the research portfolio, and partnering with senior leaders across Product, Technology, and Commercial functions. The position focuses on translating business questions into actionable research programs and ensuring insights drive product and operational improvements.

Responsibilities

Lead end-to-end qualitative, quantitative, and mixed-method research programs
Manage, coach, and develop a high-performing research team
Evolve research standards, governance, and impact measures

Skills

About S&P Global

spglobal.com

Headquarters

New York, New York, United States

Company Size

10001+ employees

View Profile

We provide Essential Intelligence: a combination of the right data, connected technologies and experts to enable our customers to make decisions with conviction.