Customer Experience Designer
Manulife(1 month ago)
About this role
The Customer Experience Designer position is an individual contributor role that supports the Lead for NPS and Experience Design at Manulife Philippines. This position focuses on utilizing customer feedback to help design and deliver human-centered products, services, and experiences, while driving the Net Promoter Score through collaboration with various business units.
Required Skills
- Customer Experience
- Human-Centered Design
- Service Design
- Project Management
- Data Analysis
Qualifications
- Bachelor's degree in business, design, psychology or similar discipline
- 3+ years’ experience in Service Design and HCD projects
- Experience with Agile
About Manulife
manulife.comManulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
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