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Customer Experience & Digital Professional at UOB - ApplyBlast

Customer Experience & Digital Professional

UOB

2 months ago

2.6 on Glassdoor

Singapore

Onsite

Full Time

Senior

0 applicants

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About this role

The role focuses on shaping and enhancing customers' digital interactions with United Overseas Bank by designing strategies, mapping journeys, and driving innovative solutions across mobile and online platforms. It involves collaborating with product, technology, marketing, and operations teams to translate insights into actionable digital improvements and monitor key experience metrics.

Responsibilities

Design and implement customer experience strategies across digital channels
Conduct customer journey mapping and data analysis to identify improvement opportunities
Collaborate with cross‑functional teams to translate insights into digital solutions

Skills

Qualifications

Bachelor's degree in BusinessBachelor's degree in MarketingBachelor's degree in Computer ScienceBachelor's degree in Information SystemsMaster's degree

About UOB

uobgroup.com

Headquarters

Singapore, Central Region, Singapore

Company Size

10001+ employees

Founded

1935

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UOB is rated as one of the world's top banks, with a global network of 500 branches and offices across 19 countries and territories in Asia Pacific, Europe and North America.