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Customer Experience Director at Airgas - ApplyBlast

Customer Experience Director

Airgas

3 months ago

3.3 on Glassdoor

Denver, CO

Hybrid

Full Time

Senior

0 applicants

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About this role

A Customer Experience Director at Airgas leads regional initiatives to improve customer satisfaction, reduce churn, and optimize the order-to-cash process across retail branches. The role involves collaborating with branch operations, implementing best practices, managing change projects, and developing training materials to enhance transactional accuracy and customer loyalty.

Responsibilities

Drive customer experience initiatives to reduce churn and increase loyalty
Collaborate with branch operations to optimize the order-to-cash process
Lead change management projects to improve branch processes and accuracy
Develop targeted training materials for new associate recruiting and onboarding
Partner with leadership to define strategies and communicate status to executives

Skills

Qualifications

Bachelor's degree in business management, marketing, or related field

About Airgas

airgas.com

Headquarters

Radnor, Pennsylvania, United States

Company Size

10001+ employees

Founded

1982

View Profile

Distributor of industrial, medical and specialty gases as well as a product line of safety products, welding equipment, specialty tools, and MRO products.