Customer Experience Executive
Probe Group(1 month ago)
About this role
A Concierge Consultant at Probe Group delivers friendly, prompt, and informative service to guests who contact the campaign. The role supports guest enquiries, bookings, and feedback across multiple channels while upholding company compliance, privacy, and safety standards. It involves using internal systems to manage guest interactions for clients across the Pacific, Asia, and North America.
Required Skills
- Customer Service
- Communication
- Problem-Solving
- Multitasking
- Salesforce
- Live Chat
- Email Support
- Social Media
- Data Protection
- Booking Management
About Probe Group
probe.groupWe are leaders in CX and BPO services with a clear purpose: to consistently deliver meaningful experiences by empowering people, driving innovation and harnessing technology.
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