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© All Rights Reserved. ApplyBlast.com
Protectgroup
Protect Group is seeking a Customer Experience Executive to monitor customer inquiries, handle complaints, and liaise with internal teams to ensure excellent customer service. The role involves maintaining professional communications, reviewing refund evidence, and supporting customer satisfaction initiatives. This position offers an opportunity to be part of a growing company dedicated to innovative, customer-centric solutions across various industries.
Protect Group is a technology and ancillary‑services provider that helps businesses offer refundable bookings and value‑add protections directly within their booking flows. Its product suite includes Refund Protect and Protect Plus — covering carbon offsetting, delayed‑baggage compensation, eSIM, flight‑delay compensation, lounge access and other ancillaries — plus platforms like Pulse and a Pulse Reporting Dashboard for integration and analytics. Protect works with airlines, OTAs, transport, hospitality, ticketing and financial services to embed and manage these offerings and improve conversion and post‑sale customer protection. The company positions itself as a global leader in refundable booking solutions and ancillary product experiences.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Protectgroup.
Protectgroup didn’t post a salary, so this is our estimate from similar listings.