Chamberlain Group

Customer Experience Insights Analyst

Chamberlain Group(1 month ago)

HybridFull TimeMedior$76,600 - $123,775Customer Service
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About this role

A Contact Center Data Analyst at Chamberlain Group translates contact center data into insights that inform leadership and improve operational visibility. The role supports decision-making across support operations by maintaining reporting systems and enhancing data-driven processes.

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Required Skills

  • Power BI
  • Data Modeling
  • Dashboarding
  • Dataset Refresh
  • Data Quality
  • KPI Analysis
  • Root Cause Analysis
  • Reporting
  • Troubleshooting
  • Performance Optimization
Chamberlain Group

About Chamberlain Group

chamberlaingroup.com

Millions of people rely on our technology every day to move safely and securely through their homes, communities, workplaces, and businesses.

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