Customer Insights Analyst

Luno(9 days ago)

RemoteFull TimeMedior$60,000 - $80,000Customer Success

About this role

Luno is seeking a Customer Insights Analyst to analyze customer data and feedback, providing meaningful insights that can inform decision-making and improve customer experience. The role involves working closely with various teams to identify trends, develop reports, and support a culture of data-driven action.

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Required Skills

Data Analysis
Customer Feedback
Dashboard
Root Cause Analysis
BI Tools
Stakeholder Management
Data Interpretation
Reporting
Customer Experience
Problem Solving

About Luno

luno.com

Luno is a cryptocurrency exchange and wallet platform that enables individuals to buy, sell, trade, and securely store Bitcoin, Ethereum and other digital assets. It provides web and mobile apps with fiat on/off ramps, recurring buys, basic trading tools, and custodial wallet services with security features like two‑factor authentication and cold storage. Serving millions of retail customers—particularly in emerging markets such as Nigeria, Indonesia, South Africa and Malaysia—Luno also offers educational resources to help users learn about crypto investing. The company emphasizes simple onboarding, local payment methods, and compliance with regional regulations.

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