Sophos
The role is responsible for owning the end‑to‑end IT service customer experience, mapping user journeys, identifying friction points, and driving continuous improvement through metrics, feedback mechanisms, and stakeholder collaboration. It also involves leading change management, adoption initiatives, and process transformation to enhance service delivery and employee productivity.
Headquarters
London, England, United Kingdom
Company Size
1001-5000 employees
Founded
1985
Defend your organization from cyberattacks with Sophos adaptive defenses and expertise at your service. Protect the future of your business with confidence.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Sophos.
Sophos didn’t post a salary, so this is our estimate from similar listings.
30% below the average for this role