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© All Rights Reserved. ApplyBlast.com
Tidal
The Customer Experience Manager will lead CX operations for a fast‑growing DTC e‑commerce brand, overseeing offshore agents and seasonal staff to deliver world‑class service across email, chat, and social channels. The role is responsible for maintaining high CSAT scores, managing reviews, handling escalations, and ensuring fulfillment timelines and fraud mitigation processes are optimized.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Tidal.
57% below the average for this role
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