Customer Experience Manager (SAP Concur / T&E Functional Consultant)

The Customer Experience Manager role involves functional consulting and client engagement to help Federal Government and Department of Defense stakeholders shape processes, navigate implementation, and improve post-go-live experiences. Working within an Agile team, the position connects agency needs with system configuration, testing, integration coordination, and ongoing support. This opportunity provides influence across the implementation lifecycle and direct engagement with government stakeholders to translate recommendations into better workflows.