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Customer Experience Manager at Five Below - ApplyBlast

Customer Experience Manager

Five Below

4 months ago

2.9 on Glassdoor

North Highlands, CA

Onsite

Full Time

Executive

0 applicants

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About this role

A Shift Leader at Five Below ensures exceptional customer experiences by training crew members, managing front-end operations, and overseeing store opening/closing procedures. This role involves partnering with Store Managers to supervise associates, execute merchandising standards, and maintain a clean, functional retail environment. The position requires the ability to perform store manager duties during absences while leading the team to meet performance goals.

Responsibilities

Train and supervise crew members on customer service standards
Manage front-end operations and maintain brand merchandising standards
Oversee store opening and closing procedures and cleanliness
Partner with store manager to recruit and develop talent
Perform store manager duties in their absence

Skills

About Five Below

fivebelow.com

Headquarters

Philadelphia, Pennsylvania, United States

Company Size

10001+ employees

Founded

2002

View Profile

Five Below is a U.S. specialty value retailer that sells trend-right, low-priced merchandise primarily aimed at tweens, teens, and families. Its stores and website offer products across categories such as toys, games, room decor, beauty, electronics, clothing, candy, and seasonal items, generally priced at $5 or below with some higher-priced items in select assortments.