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Operations Experience Manager at The Home Depot - ApplyBlast

Operations Experience Manager

The Home Depot

3 months ago

3.9 on Glassdoor

MANSFIELD

Onsite

Full Time

Senior

0 applicants

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About this role

Operations Experience Managers at The Home Depot lead the Order Fulfillment team to execute store standards in customer service, departmental readiness, and operational processes. They physically execute inbound freight audits, implement shrink action plans, and perform Manager on Duty functions to ensure safe opening and closing procedures. This role involves coaching associates on safety and customer service while driving operational excellence and partnering with store leadership on talent planning.

Responsibilities

Lead Order Fulfillment team to ensure orders are picked and staged within SLAs
Audit receiving procedures and implement Shrink Action Plans to drive operational excellence
Perform Manager on Duty functions including safe store openings and closings
Coach and train associates on company policies, safety procedures, and customer service
Monitor department staffing levels and manage attendance variances to address coverage gaps

Skills

About The Home Depot

homedepot.com

Headquarters

Atlanta, Georgia, United States

Company Size

10001+ employees

Founded

1979

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The Home Depot is a leading home improvement retailer operating a large network of big‑box stores and a robust e-commerce platform across the U.S., Canada, and Mexico. It sells building materials, tools, appliances, plumbing, electrical, lawn & garden, and home décor, and provides installation, tool rental, and contractor services. The company serves both DIY homeowners and professional contractors, offering pro accounts, bulk purchasing, and project support. Home Depot is known for its wide product selection, private brands, omnichannel fulfillment (in‑store pickup, delivery), and extensive logistics and service capabilities.