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Customer Experience Manager at Five Below - ApplyBlast

Customer Experience Manager

Five Below

4 months ago

2.9 on Glassdoor

Monroeville, PA

Hybrid

Full Time

Senior

0 applicants

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About this role

The Shift Store Manager at Five Below leads store operations, ensures high customer service standards, and manages crew members by partnering with district managers and store leadership. This role involves overseeing front-end and back-of-house activities, maintaining store cleanliness, and stepping in to perform store manager duties during absences. It requires overseeing opening and closing procedures, merchandising, training associates, and adhering to company values to create a unique customer experience.

Responsibilities

Lead assigned store to achieve customer service score goals
Oversee front and back of house operations including opening and closing
Train, coach, and supervise all crew members to maintain standards
Manage store cleanliness, recovery, and merchandise layout procedures
Perform store manager duties in the manager's absence

Skills

About Five Below

fivebelow.com

Headquarters

Philadelphia, Pennsylvania, United States

Company Size

10001+ employees

Founded

2002

View Profile

Five Below is a U.S. specialty value retailer that sells trend-right, low-priced merchandise primarily aimed at tweens, teens, and families. Its stores and website offer products across categories such as toys, games, room decor, beauty, electronics, clothing, candy, and seasonal items, generally priced at $5 or below with some higher-priced items in select assortments.