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Customer Experience Manager at Cloudflare - ApplyBlast

Customer Experience Manager

Cloudflare

1 year ago

3.4 on Glassdoor

Lisbon, Portugal

Hybrid

Full Time

Manager

0 applicants

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About this role

The Customer Experience Manager leads the post‑sale journey for Cloudflare customers, overseeing onboarding, retention, and contract renewals. The role acts as a trusted business advisor, building strategic relationships, articulating ROI, and driving upsells while minimizing churn. It also collaborates closely with the sales team on forecasting and executive business reviews, leveraging AI‑driven analytics and automation to optimize workflows and uncover selling opportunities.

Responsibilities

Lead post‑sale customer journey from onboarding to renewal
Negotiate and execute renewal contracts while driving upsell opportunities
Collaborate with cross‑functional teams to align resources and achieve revenue targets

Skills

Qualifications

Bachelor's degree

About Cloudflare

cloudflare.com

Headquarters

San Francisco, California, United States

Company Size

1001-5000 employees

Founded

2009

View Profile

Cloudflare is a technology company delivering a connectivity cloud that connects users, applications, clouds, and networks. It offers over 60 cloud services focused on security, performance, networking, and edge computing, all unified on one global network. The platform includes Cloudflare One SASE, AI integration, and a developer platform for building and running applications.