Customer Experience Manager

The Customer Experience Manager is responsible for overseeing the overall customer experience within the store, from checkout to back-of-house operations, while managing front-end checkout processes and petrol station operations where applicable. This role involves leading and coaching a team to deliver exceptional service, managing performance and employee relations, and ensuring operational excellence in a fast-paced retail environment. The position requires strong leadership skills to drive KPIs and maintain high standards of customer satisfaction and team engagement.