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Customer Experience Meal Order Representative at Banner Health - ApplyBlast

Customer Experience Meal Order Representative

Banner Health

3 months ago

3.4 on Glassdoor

Onsite

Part Time

Junior

0 applicants

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About this role

A Customer Experience Meal Order Representative at Banner Health manages inbound and outbound calls to process room service orders, patient meal selections, and dietary preferences across multiple facilities. The role involves high-volume call handling, accurate data entry into culinary systems, and providing exceptional customer service to patients and families in a fast-paced call center environment.

Responsibilities

Process inbound and outbound room service calls for hospital patients.
Enter daily patient meal selections and dietary preferences into culinary systems.
Provide knowledgeable assistance regarding menu items and dietary restrictions.
Escalate complex medical food requests to dietetic technicians or dietitians.
Generate daily missed meal reports and conduct follow-up outreach calls.

Skills

About Banner Health

bannerhealth.com

Headquarters

Phoenix, Arizona, United States

Company Size

10001+ employees

Founded

1999

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Banner Health makes health care easier, so your life can be better. Find a provider, schedule an appointment, or find the nearest Banner Health location near you.