Oraclelighting
Oracle Lighting is seeking a Customer Experience & Operations Manager to lead a lean team and optimize the day-to-day operations of their e-commerce customer service department. This role involves auditing workflows, configuring AI automation tools within eDesk, and analyzing data to drive efficiency across phone, email, and live chat channels. The manager will act as a process architect, establishing SOPs, managing agent performance, and presenting strategic improvement plans to leadership.
Headquarters
Metairie, Louisiana, United States
Company Size
11-50 employees
Founded
1999
ORACLE Lighting is an automotive lighting company and e-commerce retailer that designs and sells aftermarket lighting solutions for cars, trucks, and off‑road vehicles. Their catalog covers a broad range of fitments—customers can input make, model, and year to find compatible products for Jeep, Ford, Chevrolet, Dodge, Toyota and more. ORACLE offers performance and custom lighting options (LED upgrades, accent and off‑road lighting) and related accessories aimed at enthusiasts and professional installers. The brand emphasizes fitment, durability, and vehicle‑specific compatibility across its online storefront.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Oraclelighting.
Oraclelighting didn’t post a salary, so this is our estimate from similar listings.
16% below the average for this role