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Customer Experience Operations Manager at Jobgether - ApplyBlast

Customer Experience Operations Manager

Jobgether

18 days ago

Remote

Full Time

Senior

0 applicants

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About this role

This role focuses on optimizing the customer experience by maintaining a reliable knowledge base and delivering comprehensive training programs for support agents. The position involves analyzing performance metrics to identify gaps, implementing process improvements, and collaborating with QA teams to enhance agent development. Additionally, the role requires partnering with internal stakeholders to drive automation, manage escalations, and ensure alignment between customer needs and operational policies.

Responsibilities

Own and maintain the customer experience knowledge base
Design and deliver onboarding and training programs for support agents
Analyze CX performance metrics to identify gaps and opportunities

Skills

About Jobgether

jobgether.com

Headquarters

Brussels, Belgium

Company Size

11-50 employees

Founded

2020

View Profile

Jobgether is a remote job platform and career tool designed specifically for senior professionals with 10+ years of experience. It uses AI-powered matching to surface relevant remote and flexible roles, providing match scores, CV review, LinkedIn optimization, and one-click auto-apply. The platform also offers networking guidance and career coaching to help experienced professionals improve their positioning and land the right opportunities faster.