Care Resolution Specialist
Snap Finance(1 month ago)
About this role
A Subject Matter Expert supporting internal LTO Customer Service agents at Snap Finance, acting as the primary point of contact to guide and support agent performance. The role centers on educating and enabling level 1 agents, handling escalated customer interactions, and partnering with leadership to uphold service quality and identify process improvements.
Required Skills
- Customer Service
- De-escalation
- Training
- Coaching
- Communication
- Outlook
- Time Management
- Multitasking
- Problem Solving
- Analytics
+2 more
Qualifications
- High School Diploma
- BELT Assessment B2+
About Snap Finance
snapfinance.comGet approved through Snap Finance for those with bad credit or no credit. Snap Finance has industry-leading approval rates! Get approved for furniture, mattresses, tires, wheels, and more from a merchant near you or online.
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