Care Resolution Specialist
Snap Finance
About this role
A Subject Matter Expert supporting internal LTO Customer Service agents at Snap Finance, acting as the primary point of contact to guide and support agent performance. The role centers on educating and enabling level 1 agents, handling escalated customer interactions, and partnering with leadership to uphold service quality and identify process improvements.
Skills
Qualifications
About Snap Finance
snapfinance.comGet approved through Snap Finance for those with bad credit or no credit. Snap Finance has industry-leading approval rates! Get approved for furniture, mattresses, tires, wheels, and more from a merchant near you or online.
Recent company news
Business WireSnap Finance Foundation Expands Global Impact With 2025 Grants to 21 Community Organizations
Dec 9, 2025
ComparablySnap Finance: Where Doing Good Drives Company Culture
Sep 19, 2025
CNBCSnap shares rocket 15% on strong forecast, $400 million Perplexity deal
Nov 5, 2025
The TimesFraudsters stole my identity and borrowed £7,000 in my name
Oct 7, 2025
FinTech FuturesSnap Finance Partners With Affirm to Expand Pay-Over-Time Financing Options for Retailers
Mar 31, 2025
About Snap Finance
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Snap Finance.
Salary
$70k – $94k
per year