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Customer Experience Operations Manager at Jobgether - ApplyBlast

Customer Experience Operations Manager

Jobgether

19 days ago

Remote

Full Time

Senior

0 applicants

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About this role

This role focuses on optimizing the customer experience by managing the knowledge base, designing training programs, and analyzing performance metrics to drive continuous improvement. The position requires partnering with QA teams and BPO leadership to enhance agent development, workflows, and customer satisfaction. It involves leveraging data insights to implement automation and resolve recurring operational issues while maintaining a customer-first mindset.

Responsibilities

Own and maintain the customer experience knowledge base as a reliable source of truth
Design and deliver onboarding and training programs for support agents across multiple time zones
Analyze CX performance metrics to identify gaps and translate insights into workflow improvements

Skills

About Jobgether

jobgether.com

Headquarters

Brussels, Belgium

Company Size

11-50 employees

Founded

2020

View Profile

Jobgether is a remote job platform and career tool designed specifically for senior professionals with 10+ years of experience. It uses AI-powered matching to surface relevant remote and flexible roles, providing match scores, CV review, LinkedIn optimization, and one-click auto-apply. The platform also offers networking guidance and career coaching to help experienced professionals improve their positioning and land the right opportunities faster.