Customer Experience Program Director

The Customer Experience Program Director at TriNet leads enterprise-wide initiatives to enhance the customer journey, improve service delivery, and drive measurable business outcomes. Positioned within the Service & Technology organization, this role partners across the enterprise to identify customer pain points, uncover opportunities for improvement, and implement solutions that strengthen customer satisfaction, retention, brand reputation, and profitability. The Director collaborates closely with leaders across Service, Revenue, Marketing, Product, Technology, Operations, and Data & Analytics to align customer expectations with service capabilities and influence strategies that improve the end-to-end customer experience.