Customer Experience Representative, Advanced Services
Robinhood(12 days ago)
About this role
An Advanced Services Representative on Robinhood's Customer Experience team focused on resolving complex customer issues related to trading, with an emphasis on options and margin. The role represents the company voice, using empathy and product expertise to improve customer outcomes and inform product and business partners.
Required Skills
- Options Trading
- Margin Trading
- Customer Support
- Escalation Handling
- CRM Tools
- Data Analysis
- Collaboration
- Compliance
- Training
- Communication
Qualifications
- Series 7
- Series 63
- Series 3 (Preferred)
- Series 4 (Preferred)
About Robinhood
robinhood.comRobinhood is a financial services and brokerage platform offering 24/5 commission-free trading and investing in stocks, ETFs, options, and cryptocurrencies via web and mobile apps. It provides retail investors easy-to-use tools — including fractional shares, real-time market data, advanced order types, and optional margin and premium features (Robinhood Gold) — to lower barriers to entry. Known for its clean, consumer-focused interface and mission to democratize finance, Robinhood also notes that terms, fees, and regulatory oversight may apply.
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