Customer Experience Associate, Money

Robinhood(1 day ago)

HybridFull TimeJunior$40,800 - $50,000Customer Operations

About this role

Robinhood is hiring a Money CX Agent to support its Credit Card and Banking products as part of the Money Customer Operations team. The role is focused on delivering excellent customer experiences, representing the voice of the customer, and contributing to product and support process improvements. This position is embedded within a fast-moving finance company applying frontier technologies to large financial problems.

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Required Skills

Customer Empathy
Problem Solving
Troubleshooting
Critical Thinking
Communication
Salesforce
Text Support
Email Support

About Robinhood

robinhood.com

Robinhood is a financial services and brokerage platform offering 24/5 commission-free trading and investing in stocks, ETFs, options, and cryptocurrencies via web and mobile apps. It provides retail investors easy-to-use tools — including fractional shares, real-time market data, advanced order types, and optional margin and premium features (Robinhood Gold) — to lower barriers to entry. Known for its clean, consumer-focused interface and mission to democratize finance, Robinhood also notes that terms, fees, and regulatory oversight may apply.