Customer Experience Representative (Bi-Lingual Spanish)

The Customer Experience Escalations Representative handles escalated customer issues for Pandora, ensuring positive resolutions and upholding brand standards for both English and Spanish-speaking clients. This role involves managing inbound calls, emails, and callbacks while utilizing strong problem-solving skills to de-escalate complaints and provide product information. Ideal candidates will demonstrate empathy, patience, and proficiency in CRM systems to guide customers effectively.