Customer Experience Representative (French Speaker)

Deliveroo(1 month ago)

Milan, ItalyOnsiteFull TimeJunior$52,459 - $70,720 (estimated)Deliveroo Cost Center Hierarchy

About this role

The Customer Experience Representative (French Speaker) at Deliveroo is responsible for managing inbound inquiries from restaurant partners via email and calls, ensuring timely resolution of issues related to account queries and complaints. This role requires providing advice to optimize partner performance, delivering administrative support, and meeting performance targets while maintaining a high level of customer service. The ideal candidate will have at least two years of experience in a contact center environment, be proficient in English and French, and possess strong problem-solving and organizational skills while utilizing CRM tools like Salesforce.

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Required Skills

Inbound Enquiries
Customer Service
Complaint Resolution
Administrative Assistance
KPI Achievement
Team Feedback
Performance Targets
Contact Centre Experience
English Proficiency
French Proficiency

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About Deliveroo

deliveroo.co.uk

Deliveroo is a leading food delivery service that connects customers with their favorite local restaurants and takeaways, providing a wide range of cuisines delivered directly to their doors in as little as 30 minutes. The platform emphasizes convenience through its easy-to-use app and online ordering system, enabling users to track their orders in real time. Alongside food delivery, Deliveroo offers grocery and pharmacy items, as well as gift services, making it a versatile solution for all delivery needs. With its expanding presence across multiple countries, Deliveroo is committed to supporting local businesses and enhancing the dining experience for its users.