Customer Experience Representative (Maternity Cover)

FREENOW(1 month ago)

Hamburg, GermanyOnsiteContractMedior$48,135 - $66,425 (estimated)Driver Operations

About this role

The Driver Operations Executive will work from the Hamburg Driver Center to build and maintain relationships with drivers, providing in-center support, onboarding and ongoing engagement. The role supports driver performance and engagement through campaigns, QA monitoring and collaboration with central teams on projects like app improvements and market analysis. This is a visible role within the Driver Operations department and is offered as a one-year fixed-term maternity cover contract.

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Required Skills

Driver Support
Onboarding
Relationship Building
Inbound Calls
Outbound Calls
Driver Engagement
Stakeholder Management
Cross-Functional
Quality Assurance
Driver Performance

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About FREENOW

free-now.com

Vercel is a cloud platform that helps frontend teams build, preview, and ship web applications with a focus on developer experience and performance. It provides instant deployments from Git, preview URLs for every pull request, and a global edge network for fast static and dynamic delivery. Vercel supports serverless and edge functions, is tightly integrated with frameworks like Next.js, and offers performance and real-user analytics plus numerous CI/CD and third‑party integrations. Teams use Vercel to scale web apps with minimal infrastructure management while optimizing for speed and reliability.