Customer Experience Representative
Ferguson Enterprises, LLC
About this role
Ferguson is hiring for a remote Customer Experience Representative to handle inbound calls, resolve customer issues, and provide excellent service. The role involves engaging with customers through phone and chat, utilizing internal tools, and working within a team to drive customer satisfaction and company growth.
Skills
Qualifications
About Ferguson Enterprises, LLC
ferguson.comFerguson is a leading supplier of plumbing supplies, HVAC products, and construction materials, catering primarily to professional contractors and homeowners. With a commitment to high-quality products and exceptional service, Ferguson offers a wide range of items including pipes, valves, fittings, and various HVAC components. The company emphasizes convenience and accessibility through their comprehensive online platform, enabling customers to efficiently browse and purchase essential supplies for their projects.
Recent company news
PHCPProsIndependent Pipe & Supply Acquired by Ferguson Enterprises
Apr 7, 2025
Law360Plumbing Co. Reaches $1.8M Deal In 401(k) Forfeiture Suit
Oct 31, 2025
The Virginian-PilotNew Costco in Newport News coming in 2027. Ferguson buildings being torn down to make way.
Dec 26, 2025
BizWestFerguson Enterprises leases large 25 North building
May 4, 2023
ACHR NewsThe Top 30 HVACR Distributors of 2025
May 19, 2025
About Ferguson Enterprises, LLC
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Ferguson Enterprises, LLC.
Salary
$30k – $38k
per year
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